SERVICE GUIDELINES
Order shipments typically require 2-9 business days to reach their destination.  Deliveries do not occur on Saturdays, Sundays or Holidays.  We utilize both UPS and USPS. Tracking numbers and delivery confirmation numbers will be provided to you at the time of shipment. The USPS does not always show updates on the package tracking until it actually reaches it's destination.  Packages sent through USPS are always insured.

ORDER CHANGES
Changes to orders cannot be made after 12:00pm EST on business days, as packages may already be en route to their destination(s).

EXPEDITED SHIPPING OPTIONS
Rush shipping options are subject to UPS or USPS pickup cycles and business day limitations.  For example, if you place an order on Wednesday evening and specify rush shipping, it will not arrive at its destination until the following Monday.  In this example, the next available USPS departure is on Thursday evening, and the third day falls on a weekend.  The following Monday is the third day in USPS service terms.

ALASKA, HAWAII, AND PO BOXES
Non-oversized shipments with Alaska, Hawaii, and P.O. box destinations ship via U.S. Postal Service.  We do not charge extra to ship to these areas.

Worldwide Delivery
Due to the increase in shipping fees to overseas countries, Mother Earth and Baby has instituted a new shipping policy applicable to international shipments only.  When placing an order, no shipping will be charged.  You will receive an invoice after placing your order with the exact shipping amount.  This invoice must be paid for your order to be shipped.

RETURNS
We want you to be delighted with your motherearthandbaby.com purchase.  Most purchases can be returned within 30 days for a refund.  Just contact us for an RMA number prior to return shipping.  Mother Earth and Baby will cover the cost of return shipping for defective items only, and will refund 100% of the purchase price.  An unwanted, resalable item will be refunded 100% of the purchase price provided:

1) It is returned with all original documentation and packaging.
2) Manufacturer tags are intact.
3) It is in unused condition.

Returned items not meeting these criteria are subject to a 25% restocking fee.  You will be responsible for shipping costs (each way) on unwanted items.  Certain products such as eating utensils, bottle feeding items / accessories, breast pumps, blankets, mattresses, diapers, potty seats, bath and fabric items and personal care items cannot be resold for hygienic reasons and are therefore non-refundable.  Items that are returned with missing pieces and/or parts will not be refunded and will be shipped back to the customer at customer's expense.

You must notify us of damaged / defective products within 5 business days from the date of delivery.  In the event that a product is defective or damaged in shipping, motherearthandbaby.com will provide an equivalent replacement item.  In some cases, the manufacturer may opt to replace a defective part rather than replacing an entire item. If a replacement is not available, motherearthandbaby.com will issue a full refund including inbound and outbound shipping charges.

The current flat rate shipping charge will be withheld from a return credit if the original order met the free shipping threshold, but exclusion of the returned item would have caused the order total to fall below the free shipping threshold.

Products returned without an RMA are subject to a 25% restocking fee, due to additional processing costs caused by unexpected returns.  We appreciate your help in keeping our costs and prices low!

Please send us an e-mail at customerservice@motherearthandbaby.com requesting an RMA number in the event of a return or if you have any questions about our return policy.

FURNITURE AND SPECIAL ORDER RETURN POLICY
At Mother Earth and Baby, we know building the perfect nursery is important.  We've put the following policies in effect to ensure continued good relations with our trusted manufacturers who supply us with one-of-a-kind specialty items.

1 - In the event that you need to return furniture or special order items, you will be responsible for all shipping costs.  This includes the cost to return the item to us, as well as the cost of shipping the item to you.

2 - Once the furniture item has been shipped from the manufacturer, even if you have not received it, you will be responsible for round-trip freight costs should you decide to refuse delivery.

3 - We do our best to provide accurate lead times for furniture and special order items.  Shipping time frames reflected in product descriptions are based on estimates from our suppliers.  In the event of a shipping delay, Mother Earth and Baby will notify you promptly.  However, we cannot be held responsible for shipping delays beyond estimated delivery times.